Refund & Cancellation Policy

Deposits

Deposits (typically 50% of project cost) are non-refundable once work has begun. This covers time, planning, and resources already committed to your project.

Before Work Begins

If you cancel before any work has started, you’re entitled to a full refund of your deposit, minus any payment processing fees already incurred.

Mid-Project Cancellation

If a project is cancelled after work has started but before completion:

• The deposit is retained
• Any additional milestone payments made are refunded on a pro-rated basis, reflecting work completed versus work remaining
• Completed deliverables up to the cancellation point will be provided to the client upon request

Completed Projects

Once a project is delivered and approved by the client, it is considered complete and is not eligible for a refund. Post-delivery issues (bugs, requested changes) are addressed through our standard revision process, not refunds.

Ongoing Services (Marketing Retainers, Maintenance)

These may be cancelled with 14 days’ written notice before the next billing cycle. No refunds are issued for the current billing period once services have begun.

Chargebacks

We ask clients to contact us directly with any concerns before filing a chargeback with their bank. Unresolved disputes will be handled by providing our payment processor with documentation of work delivered, communications, and agreed terms.

Contact

Questions about a refund: info@buzpeak.com